Refund Policy
Our policy on refunds, cancellations, and course access. Last updated: 21 September 2026.
1. Course Purchases
Course purchases on EduGaims are one-time payments that grant you lifetime access to the included modules. There are no recurring charges or automatic renewals for course purchases.
2. Refund Eligibility
We want you to be satisfied with your learning experience. Our refund policy is as follows:
| Request Timing | Refund | Conditions |
|---|---|---|
| Within 14 days of purchase | Full refund | Provided less than 25% of the course modules have been completed |
| 14–30 days after purchase | 50% refund | Reviewed on a case-by-case basis |
| More than 30 days after purchase | No refund | Except in exceptional circumstances |
3. Free Modules
Free research modules do not involve any payment and therefore are not subject to refund. Access to free modules remains available as long as you have an active account.
4. How to Request a Refund
To request a refund, email edugaims@gmail.com with your registered email address, the course name, and the reason for your request. We aim to process refund requests within 5 working days.
Approved refunds will be returned to the original payment method via Stripe. Processing times depend on your bank or card provider and typically take 5–10 working days.
5. Account Cancellation
You may close your account at any time by contacting us. Upon closure, your access to all modules (including paid courses) will be revoked. Account closure does not automatically entitle you to a refund — refund eligibility is assessed under Section 2 above.
6. Exceptional Circumstances
We recognise that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us and we will review your case individually.
7. Contact
For refund queries, contact us at edugaims@gmail.com.